Whether you like it or not, competition is a fact. Historically, if you had an “ok” business, you were assured you would continue to stay in business.

Over the past twenty years, this has changed significantly. Because of advances in communications, computing and transportation technologies, the consumer has a wide variety of choices for their purchases. People and companies will always seek the lowest price, highest quality and best customer relationship combinations that exist.

A company that understands the behavior of its processes is able to manage its processes better, manage the company better and therefore is more competitive. This is a fundamental fact many companies have known for years, yet it has only been over the past several years they are starting to do something significant about it. Whether you are a gazelle or a lion, you better be running as fast as you can if you want to survive in today’s economy.

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http://youtu.be/ApnEY9BU3ac?hd=1

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