<i>The purpose of this exercise is to identify what we deem as important from our perspective in a business situation and then see how that can be transformed using six sigma</i><i>’</i><i>s cause and effect thinking.</i>

<b>Read the following background for the exercise:</b>
The exercise is about the operation of a movie theater. First, take the perspective of an owner, read the owner scenario and perform the steps below.

<u><b>Owner Scenario</b></u>

1.You have invested $14 million in a very successful cinema with many employees.

2.You have been presented another viable business opportunity overseas and you will be out of the country for three consecutive months diligently working this new deal.

3.In order to assure the success of your cinema business and to maintain a continuous income stream, you have asked your staff to fax you a weekly report each Monday morning to your overseas office. What information (measures) would you like to see in that fax?

<b>Task 1:</b> Brainstorm as many things as you can think of that you would want included on the fax.

<b>Task 2:</b> Write these items in a well organized fashion.

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<b>Task 3:</b> When finished, proceed to the Customer Scenario on next lesson...

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