It is through processes work is performed in order to deliver a product or service to a customer. The management of these processes so they are effective, efficient and adaptable is the ultimate goal. You may elect to use various tools, methodologies, management approaches and technologies to achieve this goal. You will learn that process management is the collection and orchestration of these efforts in order to assure our business success. Approaching all aspects of business from a process perspective will enable you and your organization to significantly improve and succeed. You will first learn some of the vocabulary of process management then you will visually see how results from everyday work are organized from a process perspective.

&nbsp;

http://youtu.be/qamTcXrvsOM?hd=1